FAQs
ATTENDING THE TOURNAMENT / GENERAL INFORMATION
What are the dates for 2023?
July 22 - 30, 2023.
Which matches are played on which days during the tournament?
Qualifying is scheduled for July 22 - 23, 2023.
The finals will be Sunday, July 30, 2023.
Are tickets available?
Click here to learn more about our VIP, weeklong, weekend, individual session and special event tickets.
Where do I park?
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Where is Atlantic Station located?
Atlantic Station, 1380 Atlantic Dr NW, Atlanta, Ga., 30363, in Atlanta's Midtown area.
When do the gates open?
Gates open an hour before matches start.
Are there preferred hotels for the tournament?
Twelve Atlantic Station Hotel serves as the host hotel as well as the Embassy Suites Midtown.
What food or beverages are permitted to be brought onto the competition court areas?
No food or beverages are allowed to be brought onto the grounds except for 20-ounce (or smaller) EMPTY water bottles (one per person), provided they are clear and made of plastic. Glass bottles, cans, coolers, ice chests, thermoses and picnic baskets are not permitted.
What concessions are available?
A rotating variation of food trucks are available at the tournament and include a wide variety of food and drinks plus there are multiple bars with alcoholic beverages.
What is not allowed at the tournament?
Umbrellas
Sealed packages of any kind
Briefcases
Backpacks
Aerosol Cans (including suntan lotion)
Commercial photographic or video cameras or recording devices
Tripods or Monopods for cameras
Hard coolers or like containers
Glass bottles or cans
Noisemaking devices
Computers/Laptops/iPads/Kindles
Food (except for medical dietary or infant purposes)
Beverages (excluding 20 oz. or smaller empty water bottles, one per person) No sealed bottles.
Weapons (regardless of permit)
Pets (unless a service animal)
Flags, banners, or signs, laser pointing devices, tennis racquets, bicycles, scooters of any type, in-line skates, roller skates, skateboards, and any other items deemed unlawful or dangerous by the management of the Atlanta Open, in its sole discretion.
Is the tournament televised?
Click here for the TV schedule.
Can I leave the courts and re-enter?
Re-entry is not allowed.
Do you have ADA seating?
Our ADA/handicapped seating is on the east side of Stadium Court in front of the first row of seats. Access is through our east side entrance directly across from the net. Please contact the box office directly to purchase: 678-894-393
TICKETS
I've bought my ticket. Where can I watch tennis?
A purchased ticket will give you access to our two competition courts. The seat number and location on your ticket is for stadium court, access to the grandstand court is also included and seating is first come first served. Click here for the tournament schedule.
Will one ticket allow me to watch both the afternoon and evening sessions?
No. You will need two different tickets to attend on any day that has an afternoon and evening session.
What is a session?
Most days consist of two sessions - a day and night session. Tickets are required for each session. Within those sessions there are normally at minimum two matches being played (until you get to the semi-finals/finals). You may enter the grounds up to an hour before the start of the first match of the session.
When do I get my tickets?
Tickets will be delivered digitally in May if purchasing prior to May 16. Otherwise tickets are digitally delivered immediately after purchase.
When will my ticket purchase appear on my credit card?
In most cases, your ticket purchase will appear on your next credit card statement.
Where do the players and umpire sit?
The players and umpire will sit on the West side of Stadium Court.
Does my child need a ticket?
Children over the age of 24 months require a ticket.
Are all ticket sales final?
All SALES ARE FINAL. All events, prices, personalities, performances, venues, dates and times are subject to change without notice. This ticket will not be replaced, refunded or exchanged for any reason whatsoever. The following policy applies to individual session tickets purchased directly (and not via ticket auction, exchange, resale or other secondary ticket outlet) through AtlantaOpenTennis.com or in person at the tournament box office. Please note that this policy does not apply to any weeklong duration packages or suites. Nor does it include any tickets issued on a complimentary or trade basis. If the tournament or a session(s) is postponed or cancelled due to weather or other causes beyond our control, tournament management will make every effort to reasonably accommodate the individual session ticket holder on a subsequent session, if held. Atlanta Open cannot guarantee ticket availability, exchange of equal value or comparable seat location. All ticket exchanges are final, and there will be NO REFUNDS OR CREDITS. In addition, patrons are advised that the Atlanta Open schedule of play is subject to change for all sessions. Tickets are not eligible for refund or exchange due to one or more changes in the Atlanta Open schedule of play. Rain delays could last 10 minutes or a couple hours. Once it stops raining, it could take 30-45 minutes for the courts to be dried depending on the amount of rain received. Pay attention to local weather forecasts and radar to track any inclement weather that may develop. Announcements and rain-delay updates will be made in the Stadium Court and on our video boards located throughout the site, as well as on our website.
VOLUNTEERS / BALL PERSONS / MEDIA
How do I volunteer?
For more information or to apply, click here. If you have general questions about the volunteer program, you may contact us at [email protected] or 678-505-7731.
When are ball persons tryouts?
How do I get a media credential?
Media can apply for credentials by clicking here.
PLAYERS / DRAWS / MATCH SCHEDULING
How is the draw made?
The draw is made the same way at every tournament. First, the seeds (the highest-ranked players in the draw) are placed in the draw (No. 1 on the first line, No. 2 on the last line and then the others in alternating order on pre-determined lines). Once the seeds are in place, the other players are drawn at random and placed on the empty lines -- starting at the top and going down the draw until it is filled.
How is the schedule made?
The daily schedule is made with input from the ATP World Tour, the players, television and the tournament. The daily schedule is also called the Order of Play.
When is the schedule made?
During each tournament, the schedule is made daily and usually is available around 8 p.m. It is then posted on this web site and is made immediately available to the Tournament Office, the media, etc.
Can you tell me now when a particular player will play?
No. In a single elimination tournament, only one player advances. Since no one knows who will win or lose, no one knows who will play when.
On how many courts are matches played?
Matches are played on two courts: Stadium Court and the Grandstand Court. Players can also be viewed on at least four practice courts. Practice courts are located at Georgia Tech University and are open to the public.
TOURNAMENT RULES
What are the tournament rules for ticket holders?
ALL SALES ARE FINAL. NO CANCELLATION WILL BE PERMITTED AND NO REFUNDS WILL BE OFFERED. THIS TICKET IS A PERSONAL LICENSE AND MAY BE REVOKED AT ANY TIME FOR ANY REASON. SCHEDULE IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE NOTE: YOU WILL BE ASKED TO SHOW YOUR TICKET EACH TIME YOU ENTER STADIUM COURT. WE ASK FOR YOUR COOPERATION IN ASSISTING THE USHERS WITH THIS REQUEST.
Risk of loss or theft of tickets shall pass to the purchaser; management will not be obligated to admit purchaser unless a ticket is presented. Management reserves the right, without the refund of the ticket purchase price, to refuse admission to or eject any person whose conduct is deemed by management to be disorderly, unsafe or a threat to others in any way. The holder of this ticket assumes all risks and danger of personal injury and all other hazards arising from or related in any way to the tournament for which this ticket is issued, whether occurring prior to, during or after the tournament.
By presenting a ticket for admission to the Atlanta Open, you hereby consent to (i) the reasonable search of your person and belongings for prohibited items; (ii) the use of your image or likeness incidental to any live or recorded video program, photograph or other transmission or reproduction of the tournament for any and all purposes; and (iii) the prohibition against transmitting or aiding another in the transmission of any description, account photograph or reproduction of any aspect of the tournament.
Inclement Weather Policy: The following policy applies to individual session tickets purchased directly (and not via ticket auction, exchange, resale or other secondary ticket outlet) through Etix, atlantaopentennis.com or in person at the Atlanta Open Box Office. Please note that this policy does not apply to weeklong subscription or any tickets issued on a Complimentary or Trade basis. If session is canceled after one match on Stadium Court is completed, no exchanges or refunds will be made. If the tournament or a session(s) is cancelled due to weather or other causes beyond our control, Tournament management will make every effort to reasonably accommodate the individual session ticket holder on a subsequent session, if held. The Atlanta Open cannot guarantee ticket availability, exchange of equal value or comparable seat location. All ticket exchanges are final, and there will be NO REFUNDS OR CREDITS. In addition, patrons are advised that the Atlanta Open schedule of play is subject to change for all sessions. Tickets are not eligible for refund or exchange due to one or more changes in the Atlanta Open schedule of play.
Prohibited Items: The following items MAY NOT be brought onto the grounds: Sealed packages of any kind, Briefcases. Hard coolers or like containers, Glass bottles or cans, Aerosol cans or noisemaking devices, Alcoholic beverages, Commercial photographic or video cameras or recording devices, Computers, iPads (and similar devices) or Laptops, Food (except in limited quantities, or for medical dietary or infant purposes) or Beverages (excluding 20 oz. or smaller sealed plastic water bottles, one per person), Weapons (regardless of permit), Umbrellas, Pets (unless a service animal), Flags, banners, or signs, laser pointing devices, tennis racquets, bicycles, scooters of any type, in-line skates, roller skates, skateboards, and any other items deemed unlawful or dangerous by the management of the Truist Atlanta Open, in its sole discretion.
Ticket Resale policy: The resale of this ticket in or on the grounds at any price is prohibited and will result in removal from the premises and confiscation of all tickets in the possession of the violator without refund or compensation. The use or attempted use of lost, stolen or counterfeit tickets is prohibited and such tickets are void. Tickets may not be resold or used for advertising, promotions (including contests or sweepstakes) or other trade purposes without the prior express written consent of the Truist Atlanta Open. Breach of any of the foregoing conditions will automatically terminate the license granted by this ticket, and shall constitute grounds for denial of admission, removal from the grounds, and confiscation of all tickets in the possession of the violator without refund or compensation.
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